Information Technology Service Management

Connect operational signals with accountable service delivery, from initial request to resolution.

Conceptual architecture · subject to configuration and validation

01User
02Service request
03GLPI
04Classification
05Workflow
06Assignment
07Resolution

OPERATIONAL PERSPECTIVE

From requirements to a working solution.

An operational view should preserve the relationship between the source signal, the affected systems and the people responsible for action. Scope the architecture around your environment, then validate the data and workflows before relying on them.

Service desk

Assets

Requests

Knowledge

Change management

Architecture illustration. Integration availability and automation scope are validated per environment. No live customer data or production integration status is represented.

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